Akia, the artificial intelligence-powered guest messaging service, is happy to announce a new partnership with rezStream, a full-service Property Management System (PMS), to bring contactless solutions to more hotels across The United States. rezStream services boutique hotels in the US with a focus on the entire guest journey. They do this by integrating reservation software, website and internet marketing technology into an ecosystem of connected services.
“rezStream is a highly trusted Property Management System with a strong dedication to excellent service for their clients. It’s no wonder why they have such a high customer satisfaction rating,” says Evan Chen, CEO of Akia. “It’s been incredible working with the rezStream team to bring more services to our mutual clients, and we look forward to providing exceptional experiences as we move forward in our integration.”
“Working with Akia on the rezStream Cloud/Akia Guest Messaging integration was a natural step to enhance our hotel’s ability for contactless check-in”, says Christian Holmsen, CEO of rezStream. “Akia has been great to work with, their platform is very user friendly, and they understand the power of ‘mobile first.’”
Our mutual clients have also expressed praise for the integration. “We were already using rezStream here at Ballard Inn, and the onboarding process for Akia was super quick and easy for us,” says Christine Forsyth, Hotel General Manager at Ballard Inn & Gathering Table. “Our guests and staff have really appreciated the digital registration card to keep contact at a minimum.”
“The customer support team at Akia has been extremely attentive and helpful whenever we had any questions or issues. They always got back to us really quickly,” says Frederick Hidalgo, Hotel General Manager at Napili Sunset Beachfront Resort.
With COVID-19 still ongoing, it’s essential for the hospitality industry to do everything it can to provide guests and staff with a safe and comfortable experience. In the past few months, Akia has been helping hotels adapt to new safety protocols with our contactless solutions. One of our key benefits is our Digital Registration Card, which guests can sign over text message before their arrival. This agreement helps to reduce high-touch points at the front desk while maintaining excellent customer service.
Recently, Akia has updated the Digital Registration Card with some new features: ad hoc agreements and government ID photo captures. Hotels can now easily generate new agreements on the fly and immediately text a guest additional agreements.