Re-route conversations.
Forward unassigned requests to the right person or team. Use various determining factors like reservation status, arrival date, unit number, unit type, length of stay, balance due, and background check to redirect conversations.
Cut extra noise.
Prevent teams from seeing requests and communications that don’t apply to them. Filter out messages, and help staff stay relevant and organized through streamlined communication.
Assign personal concierge.
Foster privacy and transform the guest experience by auto-assigning one-on-one chats between guests and staff member. Route all guest communication to assigned staff and avoid creating multiple tickets or tasks.
Save time.
Reduce manual work and simplify processes. Automatically escalate conversations to help staff save time, stay proactive and focus on more critical tasks.
