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Personalize Your Messaging

Ryan Kanoknukulchai

Ryan Kanoknukulchai

COO
Personalize Your Messaging
Guests are expecting more from hotels nowadays, but personalization can give your hotel a competitive advantage. Let Akia take care of more operations so you can go build lasting relationships with guests.

Custom Scheduled Messaging

The Promotions feature has been moved to the Custom Scheduled Messaging tab in the Settings. Properties can now configure any number of customizable scheduled messages to message at specific times and/or to create promotions for guests. Additional fees may apply.

Credit Card Information

Akia can render the cardholder name and last four digits of guests’ credit cards, and hotels can easily print all the relevant information directly from guests’ agreement.

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Bulk Actions

The Guest tab has replaced the Broadcast tab for new users. In the Guest tab, you can filter through your guests, select multiple guests, and create an action for the selected guests. Via the Action button, hotels can enable actions such as Block, Disable Akia, Cancel Reservation, Workflows, and Bulk Action.

Task Priority

You can now select labels to prioritize certain tasks over others.

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Limited Macros

You can no longer create personal macros, and macros will be shared over the entire property.