Communication with guests is key to a great stay. Airbnb changed the game for bookings, and Akia is here to make guest chats a breeze.
A unified inbox allows users to consolidate messages from various channels such as OTA, social, etc. into a single platform, streamlining communication management. Users can view and respond to emails, text messages, OTA, etc. eliminating the need to switch and check between multiple applications or interfaces.
Akia can further enhance the inbox by now displaying all conversations in a single thread, instead of toggling between messages from different platforms like Airbnb. There’s no need to switch between Airbnb, text messaging, and email because properties can now see it within a thread once the guest books their stay.
Key Features:
Unified Conversation thread - Airbnb messages, SMS, and email seamlessly merge into a single conversation thread for easier management.
Never miss a lead from a reservation inquiry - Each reservation inquiry arrives in a dedicated thread with a direct link to the Airbnb listing, ensuring you stay on top of every potential opportunity.
Communicate with your guests just like you would on SMS or WhatsApp, and reply directly to their Airbnb inbox within the Akia platform without needing to log in to Airbnb.
Akia’s AI handles guest inquiries from Airbnb, automatically responding to guest questions and messages.
Akia’s integration with Airbnb makes it easy for hosts to communicate with guests. With a unified inbox, all messages are in one place saving time and ensuring nothing gets missed. This simplifies guest interactions and contributes to a better overall experience for hosts and guests.