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Pre-Arrival UpsellsThird-Party AuthorizationsCashless TippingGap Night ExtensionContactless Check-In
The Docent's Collection is a luxury accommodation nestled in a Nationally Registered Historic Building in the heart of Portland, Maine. The residences provide extended travelers — or folks simply looking for an escape from the home office — with the lifestyle and comfort of a home away from home.
To help prepare for the guest’s arrival in advance, The Docent's Collection leverages Akia’s Registration Card to capture guest registrations, their signatures, and their estimated arrival time. Streamlining this check-in process over text messaging before arrival has allowed the property to prioritize better housekeeping based on guests’ estimated arrival times and capture special requests and preferences.
A contactless guest journey won’t be complete if the guest cannot get into their room! With Akia’s integration into FLEXIPASS — a fast and easy mobile key access solution — guests no longer need to wait for their keys to relax in their rooms after arrival. The staff at The Docent's Collection can issue and automatically text the generated digital door keys to their guests. No more lost keys, no more lines at reception, no more waiting.
The Docent's Collection