Deliver high-end staff-less operations

CHALLENGE

We Just Need Remote Locks to Work

Summary Statement:

The difficulty in adopting and implementing many systems put Luke in a challenging position 10 days before launch.

Luke is a veteran with over 30 years of experience in hotels, covering roles from the kitchen to sales & marketing. For the past decade, he has been a general manager.

Luke had trouble adopting other systems. After troubleshooting for over a month, Luke found himself 2 weeks away from launch, without a way to provide remote access for guests, a key feature of Elmore Court Treehouses. Meanwhile, demand was higher than expected and the property was overbooked with high-value guests, meaning that a less than perfect experience could be disastrous for Elmore Court’s reputation.

SOLUTION

FLEXIPASS webkeys + Akia

At the 11th hour, Luke discovered FLEXIPASS and Akia. Within days, the combination of Cloudbeds, FLEXIPASS, and Akia made digital keys work. Luke could finally breathe. Over the next few weeks, Luke was delighted by additional Akia features:

• Registration cards that verify IDs, capture signatures, specific preferences, and request amenities or experiences
• Arrival guides that provide clear instructions on remote access and directions to cabins
• Online conversations with guests, including pre-arrival food & beverage orders
• Mini-apps that are fully customizable to your branding and language
• Guest feedback surveys with a 50% response rate vs. the benchmark 20% (because Akia uses smart text, WhatsApp, and email), enabling rigorous analysis

In particular, online conversations and surveys allowed Luke to identify demand from a significant number of guests for a specific upsell experience unique to the property: smart telescopes that take advantage of dark skies. Guests are prompted to download the telescope app pre-arrival via Akia. Upsell experiences are already generating >£5k/year in additional revenue for Luke, and he’s just getting started.