Ski Country Resort lost a percentage of its reservation revenue to third parties like Booking.com, Airbnb, VRBO, and other OTAs. However, leveraging the 2-way integration between Escapia and Akia and utilizing Akia’s Payments and automation, the property regains the dollars lost in commission.
When a reservation comes through Escapia, Akia recognizes the booking source and triggers to send the check-in instruction accordingly. Allowing the platform to waive early check-in fees for direct bookings.
Maximizing Akia’s customization with payments, cashless tipping, and upsells enabled the Ski Country Resort to multiply revenue and offer a more significant bonus to housekeepers.
For example, Ski Country Resort has implemented end-to-end automation with early check-ins. On the day of arrival, Akia filters guests based on unit occupancy, housekeeping/ maintenance status, etc., and sends them a text offering early check-in. Guests that opt for early check-in get notified with a digital invoice and request credit card details.
Furthermore, Akia recognizes completed payments and issues updated check-in instructions and door codes.