Get guests to respond instantly

CHALLENGE

Accelerate guest communication.

Like many properties, Stay Roanoke’s primary challenge was establishing fast and efficient communication with its guests.

Before switching to Akia, Stay Roanoke used another service that relied on human operators to address guest inquiries, which proved less reliable and prone to errors and misinformation.

‍Over 85% of guests check their texts within the first 5 minutes, and over 50% respond within the first 2 minutes. This underscores the significant advantage of SMS messaging in terms of guest availability. Many guests prefer to keep their app notifications turned off, making it difficult to reach them via apps.

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SOLUTION

One platform, endless applications.

Stay Roanoke uses Guesty for property management. Akia’s seamless integration with Guesty, which automatically retrieves crucial details such as guest names, reservation dates, unit numbers, pricing, and lock codes from Guesy, empowers the property to stay ahead in its interactions with guests.

In addition to the SMS capabilities, Akia saves Stay Roanoke valuable time by sharing check-in information, requesting ID verification and signatures, and addressing frequently asked questions about Wi-Fi, parking, and other amenities.

Properties can leverage Akia to craft unit-specific agreements and policies, including regulations on maximum occupancy, pet accommodations, garbage disposal guidelines, and more.