Leverage Akia and Quore to eliminate middlemen.

CHALLENGE

Free up the front desk.

Before Akia, Dylan Hotel NYC relied on laborious, manual processes costing them significant operational risks. For example, they registered guests manually via printed registration cards and directed all in-house requests (even those specific to housekeeping) to the front desk. 

Automating guest communication with Akia helps Dylan Hotel NYC reduce the front desk staff hours. Furthermore, leveraging Akia x Quore integration enables Dylan Hotel NYC to structure its operational processes and eliminate the need for front desk agents to be involved in every process step.

So, when guests request extra towels or water, they do so by sending a simple via Akia. Akia tracks and pushes this text to Quore, notifying the housekeeping team directly.

SOLUTION

Go digital to avoid discrepancies.

Going digital and replacing printed registration cards helped Dylan Hotel NYC improve service quality, customer satisfaction and online reviews.

By digitizing guest information, the staff keeps a more updated data record and utilizes it as needed. For example, in case of any issue, the concise data allows the team to quickly contact the guest to investigate further. 

In addition, language is no longer a barrier – Akia automatically detects the guest's preferred language and auto-translates it into the staff's select language and vice-versa.