Secure positive guest experiences

CHALLENGE

Since early 2022, Red Rock Vacation Rentals have successfully leveraged Akia’s guest communication and automation platform. Prior to adopting Akia, their guest engagement relied heavily on emails and physical guest books, which significantly hindered their ability to promptly interact with guests.

Transitioning from emails to Akia’s messaging system allowed Red Rock Vacation Rentals to improve their responsiveness and frequency of interaction. This upgrade has substantially increased guest satisfaction, fostering more positive experiences for the company.

SOLUTION

Red Rock Vacation Rentals has embraced the numerous advantages of going digital. From setting a favorable impression by sharing digital guest books comprising relevant information to enabling staff to respond and reshare details quickly.

Furthermore, Akia’s inbox empowers staff by providing transparency and allowing them to monitor unanswered questions. Additionally, with the unified inbox capabilities, the system centralizes all OTA communication, granting the staff more time for critical tasks.