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Skip the front desk with Akia x Cloudbeds

Stayable Suites eliminated the need for front desk processing by Instituting Akia and leveraging Akia’s integration with Cloudbeds.

80%
Guest Engagement

CHALLENGE

Central place for managing.

Before implementing Akia, Stayable Suites’ biggest challenge was the lack of standardization across properties. Akia helps consolidate communication and provides Stayable Suites with a central place to manage all guest-related exchanges so that nothing gets missed. ‍

Administering webchat via Akia generated more business (aka more revenue) for Stayable Suites which was otherwise getting lost.  

Furthermore, Akia’s real-time sync with Cloudbeds allows Stayable Suites to automate the entire guest journey, from checking in and communicating to recording payments and balances. 

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SOLUTION

No more front-desk payments.

Labor shortage made it tedious for Stayable Suites to maintain consistent quality and control across properties. They leveraged Akia and Akia’s integration with Cloudbeds to automate most front-desk operations.

Akia’s ability to process payments, collect balances, and post surcharges gave Stayable Suites confidence in eliminating the front desk payment processing. 

Akia <> Cloubeds integration allows Akia to update guest folio in Cloubeds regarding the charged payments and surcharges. 

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Akia’s ability to charge a security deposit and balance due has been tremendously helpful in skipping the front desk payment process.