Features
Modules
Teams
Solutions
Pre-Arrival UpsellsThird-Party AuthorizationsCashless TippingGap Night ExtensionContactless Check-In
Hotel Royal was built in 1923 and retains its Art Deco roots, with upgraded European-style accommodations each uniquely decorated so that each stay is like no other. Choose from apartment-style suites, kitchenettes, and private bath units all designed to accommodate your unique needs. Our family-run hotel is right in the heart of downtown Long Beach, in the East Village Arts District that is pulsing with art galleries, coffee shops, and unique retailers. We value hospitality above all else here at our boutique hotel in Long Beach and are happy to offer local recommendations.
This family-run hotel sits right in the heart of the East Village Arts District of downtown Long Beach — a vibrant, walkable neighborhood filled with local restaurants, coffee shops, and art galleries.
The property deployed Akia to facilitate contactless communication with their guests during these turbulent times with Covid-19. By allowing the staff to engage and communicate with guests over text messaging, Hotel Royal Long Beach reduced staffing hours at the front desk. As a result, they successfully minimized guest contact while maintaining their service level to the same high standard as before.
Additionally, by leveraging Akia's team chat, Hotel Royal Long Beach streamlined internal communications and operations with Housekeeping, Maintenance, and Management teams. Akia's mobile app messaging supported housekeepers to:
1. Alert maintenance of any potential issues or damages.
2. Send management requests to place new supplies orders. The teams also utilized Akia’s image attachment feature - they could easily upload pictures of persisting issues or set up requests for any new items.
Hotel Royal