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Everyone’s had hard days at work, but some people can be genuinely unhappy with their workplaces. That’s what management needs to avoid at all costs. Unmotivated and unhappy employees result in low performance and high turnover rates. On the other hand, the opposite is also true: motivated and happy employees make for high performance, high engagement, and low turnover rates. It’s no question that motivation in the workplace is important for the success of the company, no matter what environment or industry. At this point, you might be asking: what does motivation look like? How can I motivate my employees as a manager?
Climate change is a major and growing concern worldwide, so it’s up to governments, companies, and individuals to do their parts in becoming more sustainable. In the hotel industry, there has been a growing interest in sustainability, for good reason. Not only does sustainability help the environment, but it can also benefit hotels themselves, as sustainability can enable hotels to save on operational costs and improve the overall guest experience. With this in mind, here are a few actions hotels can take to become more environmentally-conscious.
Whenever we talk to hoteliers about their pain points, almost all of them will mention OTAs. Booking Holdings and Expedia have created a duopoly where they have gobbled up the vast majority of the consumer demands.
We’re experimenting with sharing a wider selection of stories, with a direct link to each—no editorializing, just the news you need.
It’s much easier to convince an already happy guest to stay at your hotel again than it is to convince a stranger to make a booking. If a guest was satisfied with their experience the first time, it will take less work for hotel marketers to welcome them back.
Not yet ready to have your onboarding automated? We still want to be your source for all things regarding guest communication. So here are some registration form templates you can use as a sample or to modify.
Excellent customer service is important for any type of hospitality business, and that definitely includes hotels. Here are some tips that hotel management can adopt to improve customer service at hotels.
If you want to offer a better guest experience, you have to know how to utilize the technology available.
